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THE LINE COOK’S NEW KITCHEN RULES SOME THINGS NEVER CHANGE

06 Monday Jul 2020

Posted by harvestamericacues.com in Uncategorized

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Tags

Becoming a professional cook, chefs, Cook's Principles, cooks, kitchen commandments, restaurants, Rules of the Kitchen

Painted in Waterlogue

As cooks start to, or at least hope to, begin settling into kitchen life again, it seems appropriate to reiterate those standard rules of thumb that everyone must abide by. They may be tweaked a bit – after all, a lot has changed over the past five months, but for the most part – the rules of operation that cooks have always lived by, are still the rules.

Ah..but, here is the thing – creative people often claim that rules are there to be broken, otherwise we never discover, we never move forward. Jeff Beck, the guitarists’ guitarist once stated:

“I don’t care about the rules. In fact, if I don’t break the rules at least 10 times every song, then I am not doing my job.”

Well, if you listen to great musicians then you probably thank Jeff Beck for being radical in that regard. Steve Jobs, the household name for creativity and founder/creative genius behind Apple Computers proclaimed that we should “Think Different” and ignore the rules. Hard to argue with him – isn’t it? Yet, in the kitchen there are things that need to be done a certain way to avoid chaos and to respect each other’s role in getting the job done. Strange – maybe rules are important, or, maybe they aren’t rules at all.

President Franklin D. Roosevelt wrote:

“Rules are not necessarily sacred, principles are.”

Now we’re getting closer – maybe, just maybe, what we are talking about is not a list of rules or policies, but rather, a list of universal principles. That sounds better – the Principles of Being a Professional Cook.

Your principles, and those of the cooks who proudly wear the uniform of the kitchen, are your stakes in the ground. The very beliefs, actions, and standards that define the kind of person you are, the way that you carry yourself, the way that you want others to perceive you, and the predictable results of your actions.

We should not confuse principles with rules of conduct, or polices and procedures – principles go so much further than that – they are not dictated, they are embraced.

“Policies are many, Principles are few, Policies will change, Principles never do.”

-John C. Maxwell

So, what are those Principles of a Professional Cook – his or her “stakes in the ground”:

[]         RESPECT

The first general principle of the kitchen is to live the attitude of respect for co-workers who may have different skill levels, may be of a different culture or race, different gender, and different education level, they may have beliefs that are contrary to yours, but they are all worthy of your respect. When they tie on an apron they are part of your family.

Respect applies to the established chain of command in the kitchen because it exists for a reason. You can respect the position even when the person holding that position rubs you the wrong way. “Yes chef “is not a blind commitment to the person, but rather to the need for order and organization in the kitchen.

 

Respect applies to the ingredients that a cook uses, the source of those ingredients: farmer, rancher, fisherman, cheese maker, processor, and distributor. It also applies to the equipment and the facilities that every cook uses – it is imperative that every cook treats these resources as if they were his or her own.

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Respect applies to the foundations of cooking – the processes that are time honored and proven and the steps used to build flavors and consistently excellent products.

Finally, respect applies to the history of the proud profession of cooking. This does not infer that cooks should not move forward and create their own history, but when we honor those who came before we establish the same pattern for the future.

[]         OWNERSHIP

The second principle for cooks is to always honor the dynamics of work environments. Professional cooks know how important personal tools are to anyone who stands in front of a range. A cooks tools, the space that he or she has identified as their work parameters, the ingredient mise en place and station set-up are all sacred to the cook and to his or her ability to work efficiently and effectively. Cooks will never violate these parameters.

Cooks must also practice effective cost controls through total utilization of ingredients, minimizing waste, following procedures and where important – recipes, and making sure that perishable goods are rotated and stored properly. The financial success of the restaurant is in everyone’s hands.

Painted in Waterlogue

[]         TEAM

The third principle relates to the interaction of all members of the crew as a true team. This means that everyone is in it together. The stronger help those who have limitations and weaknesses, those who are still learning become effective listeners, and each cook has the other cook’s back. Professional cooks avoid pointing fingers and when wrong – they take responsibility. When a team has formed – the group wins as a total unit or loses as a total unit.

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[]        CLEANLINESS

The fourth principle relates to one of the most important tasks of any professional cook – maintaining the highest level of sanitation, cleanliness, and safety in the kitchen. Clean as you go must become second nature to every cook. This applies to their personal work area as well as all common areas. This is what the guest expects; this is what every cook must expect.

[]         TEACH AND SHARE

The fifth principle for cooks relates to the responsibility to “pass it on”. All cooking techniques and procedures are public domain. There can be no secret processes or methods in a team environment. Every cook and chef has the responsibility to share and help others build their proficiency. In a team environment there is no shame in admitting that you “don’t know how” – the only shame is in refusing to admit it. When a cook asks for help in building skills then that help is freely given in a professional kitchen.

[]         PASSION

The sixth principle is something that comes from the heart and soul of a cook. There will always be room for cooks who function effectively at the job of cooking, but to truly excel – a cook must feel that this is what he or she was meant to do. The professional cook has a passion for the ingredients, the process of cooking, and the history behind a dish, the creation of flavor, and the presentation of a dish. When it is part of a cook’s heart and soul, then cooking will produce magical results.

[]         EXCELLENCE

The seventh principle is one that is at the core of everything else. Professional cooks are always seeking out excellence. Perfection may never be reached, but excellence is a commitment to moving in that direction. From the simplest task: cutting perfectly symmetrical vegetables, trimming tenderloins, cutting steaks, filleting whole fish without leaving valuable meat on the bone, respecting the steps in preparing a perfect stock, mincing herbs, clarifying butter, or the exactness of a plate presentation – a professional cook takes each task seriously.   Every step in the cooking process deserves your best effort.

saucing

[]        PROFESSIONALISM

The eighth principle, as basic as it may seem – sets the tone for great work and excellent cooking. When the cook looks sharp (clean, pressed uniform, neat grooming, clean shoes, etc.) then he or she is more inclined to act professional. When a professional cook treats the job and the people who work in the kitchen in a professional manner – then that cook can expect the same in return. This is how professionals reap the benefits of appropriate attitude.

[]         BEING ALL IN

The ninth principle is a focus on commitment. Professional cooks know that the job is never over until it is complete. To some this means investing more time than the schedule shows, while to others it means focusing on ways to improve efficiency so that the job can reach completion in the time allotted. In all cases the job must be done and done correctly.

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[]         HONESTY

Finally, the tenth principle pertains to building an environment of trust where cooks are upfront, honest in their approach to the tasks at hand, willing to take responsibility, able to accept critique and willing to offer that critique as long as it includes a “how to improve” lesson, and careful to respect the standards of operation that allow the restaurant to remain successful.

These ten principles are not rules – rules are demanded of those who work for a business. Principles are those stakes in the ground that each person accepts as part of who they are. When this occurs then cooks follow those principles because it is right, not because it is demanded.

PLAN BETTER – TRAIN HARDER

We are in this together

Harvest America Ventures, LLC

Restaurant Consulting

www.harvestamericacues.com BLOG

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THE KITCHEN COMMANDMENTS

26 Friday Jul 2019

Posted by harvestamericacues.com in Uncategorized

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Tags

chefs, cooks, kitchen commandments, kitchen rules, professional kitchen, restaurants

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The minute we accept a position in a professional kitchen, we accept the functional rules of operation, the guiding principles that allow every cook, and every chef to be a productive, and trusted member of a team. These rules may not be in writing and posted on a wall (although they should be), but they are understood, just the same. Each property may add others or they may adjust the focus of certain rules, but none-the-less, the rules are there.

What is most interesting, at least from my perspective, is that people need and actually enjoy working under the umbrella of a “method of operation” that is clearly defined. When this does not exist then confusion and dissent is a result. In those operations were goals are rarely met, when angst and friction rise to the surface, and where individuals find their days too unpredictable to live by, you will find that the rules are not present.

In those operations where the rules, or commandments, have a home and a firm grip on how business is conducted, you will find bonds among employees that are as close as family. These rules create a clear path to achievement of a shared vision, establish order, and keep all involved on a course that can lead to success. The rules are what make our jobs enjoyable – this is what brings people back, time and again, to cook another day.

THE KITCHEN COMMANDMENTS (RULES):

team copy

[]         WE ARE A TEAM – HAVE EACH OTHER’S BACK

If you tie on an apron, then you become a member of a team that is supportive and willing to work WITH you. This means that we share ideas, help when help is needed, critique each other with a high level of honesty, share ideas and methods, understand and appreciate differences, and always stand up for one another. This requires and demands trust.

[]         DO YOUR JOB

The expectation is always that you will do what you are assigned to do, perform at your highest level of ability, seek every opportunity to perform better, and will stay the course until all of the “I’s” are dotted and “t’s” crossed.

[]         WORK CLEAN

A clean kitchen is an effective kitchen; a clean station is an effective station. Working clean is essential and is an expectation without any variance. Professional cooks know their responsibility in this regard and take it to heart. Professional cooks need not be told to work clean; it is simply how they operate.

[]         TAKE CARE OF YOUR MISE

We all know how important mise en place is. We know, as professional cooks, that our ability to perform at a high level is dependent on how tight our mise en place is. We also realize that total focus on this before and during service is our responsibility. To ignore this is to let the team down and add to the chaos of an inefficient kitchen.

[]         LABEL, DATE, ROTATE

As cooks we have a responsibility to manage the fragile nature of fresh, quality ingredients and to protect the small amount of profit that a restaurant might realize. We are also responsible for ensuring that communication among members of the team is clear and fluid. All of these points are protected and enhanced when we take that extra minute to properly store, label, date, and rotate those ingredients that we have responsibility for.

[]         PUT IT BACK WHERE IT BELONGS

One of the quickest ways to spin an operation into chaos and confusion is to ignore where things belong and fail to return them, properly maintained, to their designated location. This is an essential part of the overall mise en place in a kitchen. Everything has a place, and everything is in its place. The minute you hear a cook ask: “has anyone seen the top to the Vitamix”, then you know that the operation is about to go sideways.

[]         YOUR TOOLS ARE YOUR TOOLS – CARE FOR THEM

Your tools allow you to work effectively and efficiently. Your tools are your responsibility and in a kitchen where order is essential, it is critical that every player adhere to this basic concept. Keep your knives sharp and clean, make sure your pans are seasoned and stacked properly, never place a cutting board on a table without a moist cloth underneath, make sure that a sani-bucket is at the ready, check the plates in your station to ensure they are spotless and void of chips or cracks, and by all means make sure that you have adequate dry and wet side towels and that they are properly stacked in the ready.

[]         RESPECT EACH OTHER – RESPECT IS EARNED

It is a fact that we may have different titles, different levels of experience, and different skill sets that set us apart. Some of us may come from different backgrounds, different cultures, varied ethnicities, and adhere to different beliefs. We may be a different color, speak a different language and have a different outlook on how to refine a relationship, but in a true team it is important that we all respect each other and our right to be different. In the same regard, if we want to be respected for our differences then we must first respect those differences in others – respect is earned through actions.

[]         CARE FOR THE INGREDIENTS

When you become a member of the team, you take on ownership of the importance of cooking and the critical role of the ingredients that you work with. It’s all about the ingredients. As professional cooks we need to respect the source of those ingredients and the properties that they possess. We must care for them properly, work towards utilizing all that they have to offer and avoid waste, and through our cooking – enhance their flavors and visual impact. We are charged with being caretakers of these ingredients.

[]         YOU’RE NOT DONE UNTIL YOU’RE DONE

Certainly we have a schedule, but all professional cooks understand that they are not done until the work is done. They are not done until the prep is complete, the product is stored, the stock or sauce is properly chilled, the mise is labeled and dated, the station is spotless, and the equipment is returned to its designated location.

[]         WORK SAFE, WORK SMART

Accidents don’t happen on their own, they happen because cooks ignore the safety measures, fail to pay attention to what they are doing in the moment, fail to take that minute to mop up a spill, let others know that they are behind them with a pot of hot soup, fail to use a dry towel instead of a damp one, fail to use the guard on a slicer, or don’t take that extra second to watch their finger tips when using a mandoline.

[]         BE PROFESSIONAL – NO EXCEPTIONS

Look professional, act professional, speak professionally to others, cook like a professional, measure your actions like a professional, and treat others as a professional would. Period.

[]         TAKE PRIDE IN YOUR WORK

Professional cooks would never allow mediocrity to slip into their daily routine. They would never put a plate of food in the pass that did not live up to their own standards as well as those of the property, and they would never engage in a short cut – sacrificing quality for speed.

[]         DON’T BE AFRAID TO ASK FOR HELP

Members of a kitchen team would never be so proud as to ignore the need to ask for help when they are unfamiliar, unaware, or over-burdened. Professional cooks know that the team is in this together and asking for and offering help is naturally what solid team members do.

[]         MISTAKES ARE OK AS LONG AS YOU LEARN FROM THEM

Mistakes will happen – they are frustrating to all involved, but they are a natural part of the learning process. The team will compensate for mistakes and overcome the ill effects, but should always know that mistakes are OK as long as they learn from them and avoid repeating that same mistake again.

[]         DON’T DWELL ON MISTAKES – MOVE FORWARD

Mistakes can be disheartening and even the most proficient cook will be shaken by a mistake that he or she makes. All team members must work to shake those mistakes off, avoid dwelling on them, and focus on what is next. When you hold on to that feeling of disappointment it will tarnish everything else that you do thereafter.

[]         SIGN YOUR WORK

In the end, one critical commandment stands out – look at everything that you do, every task no matter how large or small, every action taken or thought given, as if you were required to sign that work, that action, that thought and let the world know that you take responsibility for it. When this is done, there is no room for substandard work or behavior.

Be all that you can be – be a cook.

PLAN BETTER – TRAIN HARDER

Harvest America Ventures, LLC

Restaurant Consulting

www.harvestamericaventures.com

www.harvestamericacues.com BLOG

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RE-WRITING THE COMMANDMENTS OF THE KITCHEN

21 Wednesday May 2014

Tags

chefs, kitchen commandments, restaurants cooks

RE-WRITING THE COMMANDMENTS OF THE KITCHEN

What are commandments as they relate to anything and everything in life? We are all familiar with the stone tablets that Moses carried down from Mount Sinai that has, for all intents and purposes set the tone for what it means to be a Christian, the teachings of the Bible which have been interpreted in numerous ways by various faiths or the Koran and Bhagavad Gita that for centuries have defined what it means to be a devote follower of Islam or Hindu religions, but what do commandments have to do with specific fields of study, professions or work environments? In fact, these occupational commandments are meant to serve as universal standards of understanding that define how serious professionals within those professions or work environments – act and perform.

If you were to Google “kitchen commandments” you would find numerous iterations (1,960,000 options to be exact) of what individuals believe to be the “standards” by which all professional cooks and chefs must carry themselves. The problem is that most of these are focused on one persons view of what is important and frequently this being the case, I thought that I would take a stab at it from the perspective of this view is not truly connected to what one would consider “universal thought”. So, a person (me) who can now step back and look at the kitchen from the 5,000 foot level (since I am no longer spending 70 hours a week in the kitchen), from the perspective of a person who has been a cook, a chef, a manager, a teacher and a student of food and food service. Take it for what it is worth the following is the “old” commandments compared to a more relevant “contemporary” counterpoint.

COMMANDMENT ONE:

1) OLD RULE: THE CHEF ISN’T ALWAYS RIGHT, BUT HE IS NEVER WRONG. There are so many things wrong with this statement that it is difficult to decide where to begin. First, “HE” infers that the chef is always male. There are many incredible women chefs holding this ultimate position in highly respected restaurants today. Second, the belief that the chef is somehow endowed with the ability to always be right does not allow room for true collaboration and teamwork in the kitchen.

NEW RULE: THE CHEF ISN’T ALWAYS RIGHT, SO HE OR SHE MUST LEARN TO SOLICIT INPUT FROM HIS OR HER TEAM. IN THE MOMENT, THE CHEF MAY NEED TO MAKE AN EDUCATED DECISION, BUT SHOULD NEVER AVOID TAPING INTO THE POWERFUL BANK OF IDEAS AND SOLUTIONS THAT EXIST AMONG KITCHEN TEAM MEMBERS.

2) OLD RULE: THE CUSTOMER IS ALWAYS RIGHT. This assumes that a customer’s base of knowledge and understanding is so broad that we cannot nor should not ever question their requests or demands.

NEW RULE: THE CUSTOMER ISN’T ALWAYS RIGHT, THUS OUR RESPONSIBILITY IS TO SERVICE AND EDUCATE. EDUCATION IS POWER AND WE HOLD THE KEY TO BUILDING A CUSTOMER’S KNOWLEDGE BASE AND SETTING THE STAGE FOR A BETTER GUEST EXPERIENCE.

3) OLD RULE: A RESTAURANT’S MENU SHOULD REFLECT WHAT THE CUSTOMER WANTS TO BUY. This, of course, is the basic premise of “safe” marketing. With so much competition in the marketplace it is no longer acceptable to simply “play it safe”. Chefs and restaurants must create a niche for themselves and then constantly evaluate its relevance. Mass customization is the rule of thumb for a new breed of restaurant and chef. Plain vanilla is rarely the flavor of choice when it comes to selecting a restaurant in today’s economy.

NEW RULE: A RESTAURANTS MENU SHOULD BE EXCITING, INTERESTING, UNIQUE, FILLED WITH FLAVORFUL ITEMS, CONSISTENTLY EXECUTED AND VALUE FOCUSED.

4) OLD RULE: FOOD IS A LOSS LEADER IN RESTAURANTS – THE BAR IS WHERE YOU MAKE MONEY. No restaurant can afford to take this approach anymore. There is little question that alcohol can be profitable and the effort and costs involved in bringing it to the guest are minimal in comparison to the effort and expense incurred in preparing and presenting food that is created in the kitchen, however, chefs MUST run profitable operations, they must control costs, buy right and plan menus that can contribute to the overall success of the restaurant business.

NEW RULE: RESTAURANTS ARE PROFIT CENTERS AND EACH AREA, INCLUDING THE KITCHEN MUST FOCUS ON HOW TO CONTRIBUTE TO THE PROFITABILITY OF THE RESTAURANT.

5) OLD RULE: HIRE THE BEST PEOPLE. It would be hard to argue with the logic behind this statement, however, the competition for the “best” people would drive their worth up to the level of your regional professional athlete. The other interesting thing about the “best” people is that they are often times high maintenance with more than ample conditions and excuses (sorry for the generalization). It is much more realistic, rewarding and economical to hire good and energetic people and develop them into great employees.

NEW RULE: HIRE INTERESTING, HARD WORKING, ENERGETIC AND TEAM ORIENTED PEOPLE, INVEST IN THEIR TRAINING, SUPPORT THEM, CRITIQUE THEM, CHALLENGE THEM AND BUILD THEM INTO EXCEPTIONAL COOKS, CHEFS AND LEADERS.

6) OLD RULE: COMMIT 100% TO COOKING AND THE KITCHEN IF YOU WANT TO GET AHEAD. What has been interesting to watch over the past three decades is a new breed of chef who brings an open mind and worldly view to the kitchen and the restaurant. Chefs are visiting the source of inspiration, becoming historians and scientists, agriculturalists and ecologists, painters, writers, musicians and magicians as they seek to identify what it means to be a kitchen leader today. A chef who has limited his or her fluid approach towards life’s experiences is at a disadvantage in the 21st century.

NEW RULE: COMMIT 100% TO AN INTERESTING AND DIVERSE LIFE AND APPLY THOSE EXPERIENCES TO THE KITCHEN, THE PLATE AND THE RESTAURANT.

7) OLD RULE: COOKING IS AN ART, BAKING IS A SCIENCE. We have discovered that the art and the science have begun to blur when it comes to cooking. Harold McGee would certainly disagree with this old rule as would Ferran Adria, Grant Achatz, and Wylie Dufresne. The art in cooking always relied on the chef’s experience to adjust a recipe or procedure to compensate for inconsistencies in raw materials, seasonality and customer preference. Today we know that much of that “chef intuition” can be explained and even controlled with an understanding of the science behind cooking.

NEW RULE: ART AND SCIENCE ARE SYMBIOTIC WHEN IT COMES TO COOKING. GOOD CHEFS UNDERSTAND THE “WHY” WHEN IT COMES TO COOKING SO THAT THEY CAN DETERMINE THE “HOW” NECESSARY TO ACCOMPLISH THE GOALS ASSOCIATED WITH A PARTICULAR DISH. THE ART COMES FROM AN UNDERSTANDING OF BOTH HOW AND WHY.

8) OLD RULE: GREAT CHEFS MAKE GREAT RESTAURANTS. This may be one of the greatest misunderstandings associated with the food business. It is teamwork, a shared passion, on-going training, high standards, terrific raw materials and a commitment to excellence that make a great restaurant.

NEW RULE: GREAT TEAMS MAKE GREAT RESTAURANTS.

9) OLD RULE: THE CHEF IS THE LEADER OF THE KITCHEN AND THUS, THE MOST IMPORTANT PERSON IN THE OPERATION. As chefs we certainly want to believe this, but it would be similar to stating that the coach is the most important person associated with a sporting team or the CEO is the driving force behind a company’s success. These individuals certainly play a significant role and at times maybe the MOST important role, but even the most noteworthy leader would admit that the MVP role changes frequently and maybe moment to moment. In restaurants it could be argued that the dishwasher is the most important person. If you don’t understand this just walk into a busy restaurant any night when the dishwasher is late, doesn’t show up, or calls in sick. The operation falls apart.

NEW RULE: LEADERSHIP IN A KITCHEN EVOLVES AND ALLOWS ANY INDIVIDUAL EMPLOYEE THE OPPORTUNITY AND CHALLENGE OF BEING THE FORCE THAT KEEPS THE SHIP AFLOAT.

10) OLD RULE: GREAT FOOD IS THE BACKBONE OF A CONSISTENTLY SUCCESSFUL RESTAURANT. If this were only true then there would be a much greater success rate among restaurants. It is the “experience” of dining that feeds a successful restaurant. That experience certainly involves great food, but also relies heavily on service, ambience, location, uniqueness, hospitality and timing.

NEW RULE: IT IS THE EXPERIENCE THAT BRINGS CUSTOMERS BACK TIME AND AGAIN. CHEF’S NEED TO SHARE THE RESPONSIBILITY FOR SUCCESS WITH EVERY PERSON INVOLVED IN THE DELIVERY or RECEIPT OF THAT WONDERFUL PLATE OF FOOD.

Your commandments might differ to some degree, but I would challenge anyone to find fault with these new realities. We must never forget the commandments that got us to where we are today while keeping an open mind to those changes that are molding the restaurant industry of today.

PLAN BETTER – TRAINING HARDER

Harvest America Ventures
Restaurant and Culinary School Consulting, Training and Coaching
http://www.harvestamericaventures.com

Follow our blog at: http://www.culinarycuesblog.wordpress.com

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