travel

  • CHOOSE TO BE GREAT

    When you walk into your kitchen today, what do you see? When you watch finished plates slide down the pass ready for service, what do you see? When you walk through the dining room and observe service and interactions between… Continue reading

  • SWING FOR THE FENCES BUT RESPECT THE FUNDAMENTALS

    Look around you and try to dissect those businesses and individuals who are successful at what they do. Chances are, these are the players who refuse to lock themselves into the groove of always playing it safe. Playing conservative may… Continue reading

  • RESTAURANT EYES

    So, here’s the thing – knowing how to operate a restaurant is not difficult – executing the steps is a whole other story. The work is relentless, the unpredictability is insanity, the never-ending attention to detail is mind-numbing, and timing… Continue reading

  • DON’T NICKEL AND DIME YOUR GUEST or IMPRESS THEM WITH QUANTITY

    There’s a reactionary movement that I keep seeing in restaurants; a movement that assumes the answer to the restaurant bottom line is to take more and give less or give too much to justify raising prices. Raising prices is inevitable… Continue reading

  • APPRECIATING HOSPITALITY WORKERS

    This is a festive, happy, family-oriented time of the year when we all try to think about everything that we are grateful for. Some of us are fortunate to have the time and the resources to enjoy the best of… Continue reading