service
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ENGAGED IN LIFE
As a consultant I was often faced with the challenge of determining what is missing. Why isn’t a particular business successful when their location was great, the product was well prepared, the facility was attractive and clean, and pricing was… Continue reading
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THE WORLD OF DISCONTENT SERVICE
As I walked around O’Hare Airport waiting for my flight I became acutely aware of a serious problem that exists in our country. I have seen this problem elsewhere before, experienced it first hand in some of the places where… Continue reading
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Chefs and Servers with Different Motivations
When chefs and service staff are not on the same page the guest experience is confused and disjointed. When I have referenced the importance of team in the kitchen I am concerned that some might think that if that “culinary… Continue reading
Harvest America CUES BLOG 