service
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A DAY IN RESTAURANT LIFE
The sweat is rolling down your back like rivers nearing flash flooding. The hair on your arm is singed, once again, as open flames leap in tongues from the cherry red char-grill. Blisters on your hands need to be put… Continue reading
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ENGAGED IN LIFE
As a consultant I was often faced with the challenge of determining what is missing. Why isn’t a particular business successful when their location was great, the product was well prepared, the facility was attractive and clean, and pricing was… Continue reading
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THE WORLD OF DISCONTENT SERVICE
As I walked around O’Hare Airport waiting for my flight I became acutely aware of a serious problem that exists in our country. I have seen this problem elsewhere before, experienced it first hand in some of the places where… Continue reading
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Chefs and Servers with Different Motivations
When chefs and service staff are not on the same page the guest experience is confused and disjointed. When I have referenced the importance of team in the kitchen I am concerned that some might think that if that “culinary… Continue reading
Harvest America CUES BLOG 