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Tag Archives: kitchen pride

STRENGTH, GRACE, AND DIGNITY

23 Thursday Jul 2020

Posted by harvestamericacues.com in Uncategorized

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chefs, cooks, Dignity, Grace, kitchen leadership, kitchen pride, restaurants, Strength

IMG_7604

I am in the process of reading Chef Dominique Crenn’s autobiography: Rebel Chef. I have long been a fan of her style and passion for expressive cooking, but it is these three words that solidified, in my mind, how a chef should run his or her kitchen: Strength, Grace, and Dignity. Those of us who are over the age of 40 – probably worked in a kitchen or two where Strength may have always been at the core of a chef’s style, but Grace and Dignity were not part of the formula. It was the way it was, and few ever questioned the methodology.

The problem is that strength without grace and dignity does not inspire, does not rally support, and will never result in long-term positive action. Let there be no question that strength that also demeans, discounts, segregates, disrespects, and undermines others is actually the definition of underlying weakness. Chefs, by the definition of the role, are leaders of a team, the face of a kitchens integrity, and the role model for others to follow. When strength is practiced without grace and dignity, then leadership is in serious question.

I know, I have been there – there are ample opportunities every day for a chef to sense that the only way to get things done is through promotion of fear of the chef’s wrath – the temptation to move in this direction is always present. Yet, the best chefs ask: “Where does this approach get me?” Employees who are less than dependable, those who fail to understand that sense of urgency that is pervasive in a kitchen, people who are too cavalier with the ingredients they work with, cook’s who are not on top of controlling waste, those who drift away from defined cooking methods, sloppy work stations, failure to take that extra few seconds to make sure a plate presentation meets the standards of the operation, or confrontational disregard for the chain of command will also light the fires of anger in a chef. How the chef approaches these instances has everything to do with whether or not there will be a change in attitude as a result. A demeaning comment, an embarrassing quip, a vile word in view of peers, a violent tirade of expletives along with a few idle threats may have an impact in the moment, but at the same time it creates an environment of discontent, anxiety, and isolation rather than team unity.

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“Dignity is one of the most important things to the human spirit. It means being valued and respected for what you are, what you believe in, and how you live your live. Treating other people with dignity means treating them the way we’d like to be treated ourselves.”

-Family Education

Those who promote the integration of grace and dignity in their style of leadership are also those who understand that many, if not all of those listed examples of operational realities are directly related to how the chef approaches them. The solutions rest on the shoulders of training, setting examples, equitable enforcement of operational standards, provision of the tools for employees to be successful, support of their efforts, honest critique, and all done under the umbrella of strength – a 100 percent commitment to excellence without exception.

“Grace in Business. … The dictionary definition of grace is elegance, and yet to me, in business, it is a combination of many qualities, including valuing people, being gracious and respectful, having gratitude and quiet confidence.”

-Association for Talent Development

Strength in business is a combination of power and trust. The power comes from the position, the title – not always the actions of the person who holds that position. When those around can trust the business leader to be honest, do what is right, represent the best interest of the position, the business, and those who work and support that business – then strength is viewed in a very positive light. When the person “in charge” uses power to demonstrate privilege over someone else, use it as a manipulative tool to push another individual in a direction that is contrary to his or her belief or authority – then strength takes on a whole different, contrary role. Far too many chefs in the past leaned on the power of the title vs. the power drawn from consistency and earned trust.

Painted in Waterlogue

Those who exemplify strength, grace, and dignity in appropriate proportions live by these rules:

[]         STANDARDS OF EXCELLENCE (strength, dignity)

Everything that the chef and his or her team members engage in: from the simplest tasks (vegetable mise en place, organization of storage, station mise en place, cleaning plates or pots) to the most complex (finishing a delicate sauce, perfect plating of dishes even when it is very busy) is done with a commitment to excellence and constant improvement.

[]         TRAINING TO MEET THOSE STANDARDS (strength)

Chefs should never assume that excellence will take place – it must be accompanied by a commitment to training and teaching. Strong chefs take the time to explain, demonstrate, and follow-up with those standards of excellence that are clearly defined for the restaurant.

[]         CONSISTENCY (strength)

Chefs who are in control know that the importance of excellence lacks strength unless every task, every process, and every plate of food consistently meets those standards. Thus systems and procedures are expressed and solidified throughout the operation.

[]         REAL CRITIQUE (Grace and Dignity)

Strong chefs never criticize – they critique. In critique – the notation is not personal but rather procedural and pointing to what is wrong is viewed as shallow unless it is accompanied by showing the person how to improve and why to improve.

[]         PROMOTION OF A TEAM INITIATIVE (Strength, Grace, Dignity)

Strong chefs know that they are never able to accomplish the lofty goals of excellence unless every person on the team understands, appreciates, and becomes passionately involved in meeting those goals with an uncompromised commitment to excellence. It is a team effort that counts and the leaders responsibility is to promote this environment.

[]         RECOGNITION AND SUPPORT (Grace and Dignity)

Strong chefs give credit where credit is due. Strong chefs applaud (publically) the good work of others and always recognize their focus on meeting and exceeding standards of excellence. One of the chef’s most rewarding moments is when this happens and support is always given so that team members can feel the gratification that comes from a job well done.

[]         ASSESSMENT (Grace, Dignity and Strength)

Strong chefs are always giving feedback to team members as they reinforce those standards, point out where there are needs for improvement and how to achieve that, and celebrate even the smallest win. A simple “thanks for such great work” goes a long way toward building pride and confidence.

[]         PRIDE IN THE PROCESS AND RESULTS (Strength, Grace, Dignity)

To a strong chef – the pride that comes from his or her team members reaching or exceeding a particular goal is far more important than personal accomplishments. That five minute wrap-up at the end of service when the chef says: “Well done team – customers were thrilled and I am so proud of how well everyone did their job to the best of their ability and did so while supporting each other” – will inspire those team members to replicate that same effort again, and again.

PLAN BETTER – TRAIN HARDER

Do so with Strength, Grace, and Dignity

*Thank you Chef Crenn for the inspiration.

Harvest America Ventures, LLC

www.harvestamericacues.com BLOG

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OUR DAILY BREATH: WONDERS OF KITCHEN SKILL DEVELOPMENT

08 Friday May 2020

Posted by harvestamericacues.com in Uncategorized

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chefs, cooks, kitchen pride, Kitchen skills, skill development

me

Cooks have a certain swagger that oftentimes hides a sense of pride in skill development from that first day in the kitchen. Maybe it was that entry-level first job at the age of 16 – that part time work as a dishwasher or fast food worker, or a series of progressive positions once cooking seemed to hold that spark of interest that could evolve into a future career – but in all cases under that growing façade of confidence is a sense of pride in those little things that inspire and motivate. Think back to those skills that may seem simple and automatic now, but at the time they were a revelation.

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Cracking an egg is something that we rarely think about nowadays, but remember how gratifying it was the first time you mastered cracking and egg with one hand, separating the top and bottom of the shell to reveal the yolk and white, watching it hit a hot pan and realizing that the yolk would remain intact. From that moment on, this hand memory became part of your skill portfolio, a sign that you had mastered something simple, but important.

Think back to the practice that it took to finally reach that point when you were able to flip vegetables in a pan, watching the product lift briefly into the air and then gingerly lay back down as the pan was drawn back into position. No need for utensils to stir the product, a flip of the wrist is all that it took. Now something we do without thought was at that point a great accomplishment – check it off your skill list.

Learning how to build an edge, properly hold, efficiently guide a French knife and expertly cut vegetables to precise lengths and dimensions, would become a sign of your proficiency and confidence. Now we relish the role that that knife plays in our daily work and enjoy how fluid our knife skills have become. In the beginning it was so gratifying to reach that point where the knife became and extension of our hand.

Learning about caramelization (the Maillard Reaction) when the application of heat to the amino acids and natural sugar in an ingredient helped to bring out and enhance flavors, is life changing for a cook. Discovering that this is what defines that mouthwatering flavor of a grilled steak or chop, that mirepoix of carrots, onions, and celery, or the combination of exterior crunch to the soft, mouthwatering internal moisture of a hash brown potato, opens up so many doors to a lifetime of great cooking.

After watching the process numerous times and now holding that fillet knife in our hand, the chef gives us a chance to approach that whole salmon with the intent of removing the fillets. The knife is razor sharp and the trepidation is real as you make that attempt at hugging the bones while removing the fillets and minimizing any signs of valuable salmon behind. Those initial attempts were probably pretty sloppy resulting in less than stellar results, and maybe too much product destined for a salmon mousse. After those initial dozen or so tries you built up confidence, but not speed. After years of wielding that fillet knife you can now zip through that fish without even an ounce of beautiful pink flesh left behind. Check off another skill that sets you apart from the novice.

chuck and mickey

You were struck early on by the intoxicating smells of the kitchen. It was that veal stock simmering in large stainless kettles that wrapped itself around you and gave a sense of comfort to the kitchen. You would take a deep breath when you first walked into the kitchen knowing that that smell led to liquid gold that would eventually become a series of important sauces and foundation for featured restaurant soups. The stock was something even more important than that – the stock represented the chef’s desire to do things right, to respect the foundations of cooking, and to find ways to respect and use all of the ingredients in the kitchen as the magic of cooking turned them into something truly special. This was one of the first deep-seated foundational cooking skills that you were involved with. You discovered that a true stock was more than water, meat trimmings and vegetable peels, it was an exact product that included the caramelization of bones, the right proportion of mirepoix vegetables, a proportionate relationship of water to bones, the right temperature, and time. Once you understood this it became second nature and a treasured relationship that would stick with you throughout your career. Pride in doing it correctly would become a hallmark of your career, a signature of your professionalism.

Do you remember when the science of cooking became part of your repertoire? It might have happened without you realizing it, but it likely occurred the first time you pulled off a perfectly prepared hollandaise, beurre blanc, or mayonnaise. Process, temperature, a steady hand, and using an emulsifier like egg yolks brought science to life for you as a young cook. Now you approach this each time as a fully understood, natural process. Simple ingredients with an understanding of exactness yield a skill to be silently proud of.

Thickening a sauce can be approached in a variety of ways: modified starch, liaison of egg yolks, puree of vegetables or fruit, reduction, or a roux. All of these methods have their place – but that first time you really understood the role and importance of a roux was magical. When you realized that the amount of time dedicated to the cooking of a roux would impact the finished sauces texture and flavor, was a special moment. Not all roux is made equal and now you were in control.

saucing

Reflect back on how you struggled to learn how to pop open an oyster from that pocket in the back of the shell, or approach a littleneck clam with a clam knife after purging it in water, cornmeal and salt. Remember the fear that rushed through you, as the knife slipped into the palm of your hand leaving a cut that would remind you of your lack of skill for the rest of the night. Remember how you cursed and complained as you tried to hide your own doubt of skill as you struggled from bi-value to bi-value – until, you finally got it. Do you remember that moment? Do you remember how that next oyster became a sample of success as you allowed the muscle and the briny liquid inside an oyster to slide down the back of your throat? This was a celebration and a reckoning of why you became a cook. Check another skill off your list.

When the chef told you to attack that case of whole chickens and break them into eight pieces – you groaned in anticipation of a skill that you had yet to master. You took way too long to finish the job, but by the end of that task you were able to find those ball and socket joints in the legs, and swiftly slice the breasts off each side of the carcass without leaving valuable meat behind. The remaining bones would be used in that chicken stock that was ready to simmer in a 30-gallon kettle in the prep kitchen. Now busting out a case of chickens was just another well-developed skill that helped to make you a confident cook.

There would be so many other simple tasks to add to your portfolio along the way: turning a seven-sided potato, watching a popover spring to life with steam as its leavening agent, learning how to control the flames in a pan while deglazing with wine or liquor, slow roasting garlic until its bite sweetened with heat, whisking room temperature egg whites into beautiful peaks of meringue, trimming a tenderloin and hand cutting into perfect filets, folding a perfect omelet while an onslaught of orders click off the POS printer, and walking through the steps of a book fold on croissant dough that would yield hundreds of flaky layers. Each small process built your confidence, and your brand as a cook.

We take these acquired skills for granted now as our careers have progressed and the demands of our job have changed, but it will always be these skills that allow us to proudly hold the title of cook and have the ability to apply magical processes to the ingredients we are privileged to work with. We have come a long way, but every once in a while it is important to reflect back on that bag of tricks that gave us the confidence and the power to do what we do.

PLAN BETTER – TRAIN HARDER

Harvest America Ventures, LLC

Be all that you can be – be a chef

www.harvestamericacues.com BLOG

Photo #1:  Forty years ago

Photo #2:  Today we are going to learn how to crack and egg

Photo #3:  Chefs Carroll and Beriau

Photo #4:  Tableside sauce work at the CIA – Bocuse Restaurant

 

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PRIDE – COOKS SIGN THEIR WORK

08 Tuesday Oct 2019

Posted by harvestamericacues.com in Uncategorized

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chefs, cooks, kitchen pride, restaurants

saucing

Pride is both an essential part of self-motivation and an obstacle for those who distance themselves from input and the occasional need to admit mistakes and seek the opportunity to improve. Pride is that driving force that allows cooks to present a plate of food with their unique signature and proclaim: “I made this.” When a cook believes in the substance behind this proud statement, then that extra second or two of time invested in adjusting the seasoning of a dish, perfectly caramelizing that piece of fish in a sauteuse, marking that steak or chop on a grill, or adjusting a plate presentation until it perfectly displays the beauty of each ingredient, is a necessary investment – time well spent.

“There are two kinds of pride, both good and bad. ‘Good pride’ represents our dignity and self-respect. ‘Bad pride’ is the deadly sin of superiority that reeks of conceit and arrogance.”

John C. Maxwell

The final plate that is presented in the “pass” to an expeditor is a culmination of the work of many proud practitioners of various crafts associated with food. It is the result of exceptional dedication and work on the part of the farmer, the fisherman, the rancher, and the cheese maker; the care taken by quality vendors to protect and deliver ingredients in exceptional condition; the chef or purchaser who spent the time to search for the right vendors and to plan a menu and design a dish to represent the passion of cooks and the reputation of the restaurant; the skill of the prep cook who chopped and diced, followed the exacting process defined through foundational cooking methods, made the stocks that would become signature sauces, portioned steaks and chops, and filleted fresh fish in preparation of finishing by line cooks. The line cook represents all of these stakeholders through delicate finish cooking, sauce reduction, adjustments to flavor profiles, and plating and garnishing. That finished dish that stands tall in “the pass” is not only signed by that line cook and approved by the expeditor – it is signed by every person who played a role in bringing that dish to this point. Pride!

Pride runs through the organization of every professional kitchen. “Never allow mediocrity to creep into what we do.” For the cook, it begins when supplies arrive at the back door. All truly competent cooks know that quality, for the restaurant, begins here. Checking in supplies for freshness, maturity, grade, size and shape, and sometimes – even taste, is as essential a task as any phase of the cooking process. Storing those ingredients in the proper container, under the right temperature, and rotating new ingredients with those previously received is critical. The chef walks through coolers and storage every day as he or she determines what specials will be designed, which ingredients need attention, and which ones need to be replaced. This step is not only critical in maintaining freshness – it is also an essential step in ensuring that the restaurant controls its costs. Tight profit margins are managed through inventory eyes.

The prep cook is an accomplished cook who takes pride in his or her role as the “zero waste” manager, foundational cooking expert, portioner and cost controller, and baseline flavorist. It is this cook who creates the stocks, fillets fish, portions meat, trims and cuts vegetables, builds the inventory of dressings and relishes, and handles the majority of foundational cooking that allows the line cook to finish and adjust when orders arrive off the POS.

The line cook is the finesse person. A ‘la minute preparations at sauté or grill, mise en place that builds an inventory of delicate ingredients for the pan and the plate, clarifying butter, finishing sauces and reductions, building layers of flavor through their well-developed palate, and building meticulously designed plate presentations that bring to mind how an architect builds from the foundation up – this is the job of this last contact person who packages the work of others and sets the stage for guest satisfaction.

The expeditor inspects the plate, wipes the rim, adjusts the garnish, and summons the runner or server for immediate pick-up. The dish must not wait in the pass – when it is ready, it is ready.

Painted in Waterlogue

Finally, the server, in a fine-tuned restaurant, retrieves each plate, scans the presentation and smiles with pride. This is something that is easy to deliver – when a dish is well prepared it is a privilege to present it to a guest. Placing the plate in front of a guest as the chef has instructed, taking a moment to address the name of the dish and its ingredients, and leaving the guest with a simple “enjoy”, is the task of the service staff – the last step in recognizing the signature of all who were involved from the farmer to the guest.

In restaurants – PRIDE is a team sport.

PLAN BETTER – TRAIN HARDER
Harvest America Ventures, LLC

Restaurant Consultant

www.harvestamericacues.com BLOG

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I’VE LOOKED AT PRIDE FROM BOTH SIDES NOW

18 Thursday Jul 2019

Posted by harvestamericacues.com in Uncategorized

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chefs, cooks, kitchen pride, pride, restaurants

me

Pride is an alluring enigma, an intoxicating challenge to our peace of mind, and a dangerous mistress that can pull us away from good old common sense. At the same time, pride is the fuel of success, the underlying standard of performance that signals the effort required for any task. Is pride a good thing or a bad thing?

Using the generational song: Both Sides Now” written by Joni Mitchell as a springboard, we could paraphrase and build another verse:

“I’ve looked at pride from both sides now

From up and down and still somehow

It’s prides illusions I recall

I really don’t know pride at all”

-Joni Mitchell – paraphrase

I have seen how pride works in kitchens and have, throughout my career, benefitted from and fell victim to the challenges that pride creates. Understanding and working within the parameters of these challenges requires discipline and a true understanding of the term and all that it implies.

Pride can be a manipulated term used by others to point to a person’s attitude of self-importance, ego, and self-esteem. There are certainly ample examples of chef’s and operators who relish pointing to their own importance, accomplishments, and self proclaimed worth. Some may view this as earned accolades when there is substance behind it, while others simply view it as unfounded self-importance. To this end, even well deserved recognition can work against an individual when he or she is the voice behind that proclamation. When the individual is humble about those accomplishments and the accolades come from others – then a less effusive sense of pride can be viewed as admirable. There is a fine line between the relationship of pride and self-worth.

Pride is oftentimes used as a motivational standard that professionals view as their rule of engagement. Pride, in this case, refers to a self-imposed model of behavior and action that should not be ignored. “Where is your sense of pride” can be and is used to refer to a chef’s or cook’s level of commitment to how they look, act, interact, cook, and present the food that they work with. Many in the profession look at their work and silently ask the question: “Am I proud of this?” Pride pushes these individuals to at least meet, but in most cases, exceed their own and other’s expectations. A cook who exhibits pride in work is one whom others expect to always work towards those standards of excellence. This is motivational and at times burdensome.

A quality restaurant is oftentimes driven by pride. In these instances the appearance of the operation, the quality of detailed service, the excitement surrounding the food, and the ability to exceed the expectations of guests is a standard of pride that tends to connect with every person who works there. The self-worth of each individual is closely aligned with the collective pride exhibited throughout the operation and the restaurant experience. When in sync, this can lead to extraordinary levels of performance and a great sense of pride. When any part of the organization fails to live up to the standard, then the opposite is true. In these instances, pride can result in friction, mistrust, and a deflated sense of worth.

Pride can be a wedge used to place employees in separate silos at work. This results in a separation of those who really care and take pride in their work, vs. those who are less engaged and willing to accept mediocrity. In these environments – results are mixed and inconsistent, and finger pointing is the rule of thumb.

Pride can also be an isolating principle of behavior. Far too often pride is used to keep an individual from admitting areas of weakness and resisting the help that he or she may need. “He is too proud to ask for help”, is never beneficial to the individual, the organization, or the task at hand. This is seen far too often in restaurants where a person is ill placed in a position, or nervous about how he or she may be perceived if assistance is sought. In the extreme, it is quite common to find a person promoted to his or her level of incompetence – referred to as the Peter Principle. Sometimes this is the fault of the hiring process, while in other cases it is not a case of inability, but rather the unwillingness to seek assistance and taking advantage of the support mechanism in place. Seeking assistance when needed is never a sign of weakness – it is an indication of intuitive strength.

Pride need not be directed toward oneself. Pride can be, and is often most beneficial, when it is directed towards others. When a chef designs a menu that is well executed by his or her staff, then pride in their collective work is incredibly powerful and well-deserved. When a chef or manager invests the time in training an individual and feels pride in how well that trainee performs, then the impact on the organization is priceless. When a guest states how exceptional his or her restaurant experience was, then the collective pride in teamwork can be felt through the organization. This feeling of pride is intoxicating. Pride in a group effort and the positive outcomes that are a result is the energy that drives that group to exceed everyone’s expectations. We see this not just in the kitchen, but also in organizations where there are common goals including sport teams, not-for-profits, and others that rely on unity of thought and action.

cooks

USING PRIDE TO YOUR ADVANTAGE – 10 THOUGHTS TO CONSIDER:

  1. PRIDE NEED NOT BE EXCLUSIVE TO PRICE. You can be just as proud of a perfectly poached egg, or BLT sandwich as you are of a seven-course wine pairing dinner.
  2. TAKE AND SHOW PRIDE IN HOW YOU AND OTHERS LOOK. Clean and professional in grooming and uniform.
  3. TAKE AND SHOW PRIDE IN HOW YOU TREAT OTHERS. Respect is a baseline ingredient in pride.
  4. TAKE AND SHOW PRIDE IN THE DESIRE TO LISTEN. Listen more – speak less – respect others concerns and opinions.
  5. TAKE AND SHOW PRIDE IN TEAMWORK. United you stand, divided you fall.
  6. TAKE AND SHOW PRIDE IN THE WILLINGNESS TO SEEK HELP. The support mechanism is there and there is no shame in aligning with it.
  7. TAKE AND SHOW PRIDE IN THE WILLINGNESS TO OFFER HELP. A willingness to help is a sign of tremendous character and strength.
  8. TAKE AND SHOW PRIDE IN A COMMITMENT TO EXCELLENCE. Regardless of the task, do it with enthusiasm and a need to make sure that it is right.
  9. TAKE AND SHOW PRIDE IN STAYING TRUE TO BELIEFS. Whatever is core to your and others character is worth recognizing and supporting.
  10. TAKE AND SHOW PRIDE IN THE IMPORTANCE OF A COOK’S WORK. This is a noble, important job – one that can have a very positive impact on those preparing food and those receiving the fruits of that labor. Stand Tall!

PLAN BETTER – TRAIN HARDER

Harvest America Ventures, LLC

Restaurant Consulting

www.harvestamericaventures.com

www.harvestamericacues.com BLOG

 

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